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MyTaxes

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For immediate assistance, please view the frequently asked questions and Quick Reference Guides and Videos below. The Customer Contact Center will be available for technical support from 6am to 6pm EST at 502-764-5555. We may be experiencing higher than normal call volume and wait times.
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Frequently Asked Questions​ (FAQs)​

Please note:

Although the MyTaxes system will automatically calculate accrued interest and penalties for late filed returns and late payments for returns due in March; a taxpayer shall be relieved of any accrued interest and penalties for late filed returns and late payments as a result of the​ new system implementation. Please pay only the tax due without interest and penalty when submitting your payment.

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MyTaxes migrated users received an email on March 4 and 17 with their username and instructions to access their MyTaxes.ky.gov.

  • The Customer Contact Center (502-764-5555) can assist with recovering a username if the username was not received or lost. We may be experiencing higher than normal call volume and wait times.
  • Usernames cannot be changed. Usernames were assigned based on the information on the user profile in the OneStop, WRAPS, UGRL, or Telecom systems. If a user wants a different username, they will have to create a new user account in MyTaxes and associate (link) their business entities to the new user account.
  • Your MyTaxes username will not the same as your OneStop username.
  • If you want to change your username, you must create a new user account and re-link (associate) your businesses.

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  1. Type your MyTaxes Username into Username field and click the Next button.
  2. On the next screen, click the Password button as your verification option.
  3. On the Verify with Your Password screen, select the Forgot Password/ Not Provided link.
  4. Click the Send Me an Email button to receive a code to reset your password.
  5. Verify that you would like to reset your password.
  6. Navigate to your email and click the Reset Password link OR click the Enter a Verification Code Instead button on MyTaxes and enter the code into the MyTaxes Enter Code field.
  7. Create a new password to complete the password reset process.
Note: Passwords can only be reset every 24 hours. For example, if you reset your password at 3pm today, you cannot reset your password again until 3pm tomorrow. The Customer Contact Center cannot reset your password before the 24-hour timeframe expires.



  • ​MyTaxes migrated users received an email on March 4 and 17 with their username and instructions to access their MyTaxes.ky.gov.

    • The Customer Contact Center (502-764-5555) can assist with recovering a username if the username was not received or lost. We may be experiencing higher than normal call volume and wait times.
    • Usernames cannot be changed. Usernames were assigned based on the information on the user profile in the OneStop, WRAPS, UGRL, or Telecom systems. If a user wants a different username, they will have to create a new user account in MyTaxes and associate (link) their business entities to the new user account.
    • Your MyTaxes username will not the same as your OneStop username.
    • If you want to change your username, you must create a new user account and re-link (associate) your businesses.


Select Transactions -> File a Form. On the File a Form page (when filing a Sales and Use tax return), select the form type.

  • You will choose Sales and Use Worksheet unless you have been notified you are an Accelerated or Streamlined Sales Tax Filer
  • If you have a filing frequency of Accelerated, select the Sales and Use Tax Accelerated Worksheet.
  • If you are a streamline sales tax (SST) filer, select the Streamline Simplified Electronic Return (SER). 

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A taxpayer shall be relieved of any accrued interest and penalties for late filed returns and late payments as a result of the new system implementation.​​​

Business tax filers will use the new MyTaxes portal instead of OneStop to access information and file taxes for Sales & Use, Corporation Income (Corp)/Limited Liability Entity (LLE), Telecom, Withholding, Utilities Gross Receipts License Tax (UGRLT), Non-Resident Withholding (NRWH), Commercial Mobile Radio Service (CMRS), Tire, Transient, and Tobacco and Vapor Products Licensing. ​​

MyTaxes replaced E-Tax, the UGRLT and Telecom filing system, and WRAPS, the Withholding Returns and Payment System. ​

MyTaxes.ky.g​ov offers:

  • A more comprehensive view of taxpayer data including filing, paying, and viewing return information for multiple tax types
  • Ability to view taxpayer correspondence
  • Increased self-service capabilities such as submitting a refund application, making payments and requesting a letter of good standing​ 

With the transition to the new MyTaxes system, all DOR account IDs will now be 9 digits.

If you had a previous tax account ID: Leading zeros have been added to your previous account ID to make it 9 digits.​

New tax account IDs: A 9-digit account ID will be assigned to any newly created accounts.


​MyTaxes works best on a laptop or desktop computer.​

Please call the Customer Contact Center at ​​502-764-5555. We may be experiencing higher than normal call volume and wait times.

These staff members can assist with:

  • MyTaxes navigation
  • Password resets
  • Browser issues
  • General questions about the transition to MyTaxes​
​​​​​MyTaxes User Roles


MyTaxes Login Button​


MyTaxes Resource Center​

MyTaxes Quick Reference Guides

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MyTaxes Quick Reference Videos


MyTaxes​ Communications

Business Tax Filers​


"Taxes for Businesses" Subscribers

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Individual Income Tax Filers


Press Releases

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​Customer Contact Center

(502) 764-5555​

​ Email Customer Contact Center​

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