MyTaxes

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Temporary Operations Pause Coming in August

Beginning August 5, 2026, the Kentucky Department of Revenue will pause some of our operations for seven business days as we update our tax system and the MyTaxes portal. From August 5th through August 13th, staff will have limited access to our system and will not be able to process returns or provide case status updates. KY DOR intends to resume normal operations on Friday, August 14, 2026.​

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​​​​​​​​​​​Frequently Asked Questions​ (FAQs)​​
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​August 14, 2026
  • ​Rental Rideshare
  • Sports Wagering
  • Electric Vehicle Power (EVP)
  • Insurance
  • Health Care Provider and Ground Ambulance Provider

March 14, 2025
  • ​Sales & Use
  • Corporation Income (Corp)/Limited Liability Entity (LLE)
  • Telecom
  • Withholding
  • Utilities Gross Receipts License Tax (UGRLT)
  •  Non-Resident Withholding (NRWH)
  • Commercial Mobile Radio Service (CMRS)
  • Tire
  • Transient
  • Tobacco
  • Vapor Products Licensing

​If You Have Used MyTaxes Previously

  • If you have used MyTaxes before, simply log in as usual. Beginning August 14, 2026, these tax types will be available within your MyTaxes account. You will need to log in to your MyTaxes account and link your business* to access these records.

If You Have Not Used MyTaxes Previously

  • If you have not previously used MyTaxes but have filed these tax types electronically (Rental Rideshare, Sports Wagering, Electric Vehicle Power), you will use the same login information to log into MyTaxes. Visit the KY DOR Taxes Dashboard and click on the MyTaxes tile to get started. You will need to log in to your MyTaxes account and link your business* to access these records.
  • If you have not previously filed these tax types electronically, you will need to create a MyTaxes account and link your business* to access these records. 

*Until you have filed a return after August 14, 2026, users will have to use the “Request a PIN” process to link your business. See the User Guide.


​MyTaxes works best on a laptop or desktop computer.​

Please call the Customer Contact Center at ​​502-764-5555.

These staff members can assist with:
  • ​MyTaxes navigation
  • Password resets
  • Browser issues
  • General questions about the transition to MyTaxes​​
  1. ​Type your MyTaxes Username into Username field and click the Next button.
  2. On the next screen, click the Password button as your verification option.
  3. On the Verify with Your Password screen, select the Forgot Password/ Not Provided link.
  4. Click the Send Me an Email button to receive a code to reset your password.
  5. Verify that you would like to reset your password.
  6. Navigate to your email and click the Reset Password link OR click the Enter a Verification Code Instead button on MyTaxes and enter the code into the MyTaxes Enter Code field.
  7. Create a new password to complete the password reset process.
Note: Passwords can only be reset every 24 hours. For example, if you reset your password at 3pm today, you cannot reset your password again until 3pm tomorrow. The Customer Contact Center cannot reset your password before the 24-hour timeframe expires.



  • The Customer Contact Center (502-764-5555) can assist with recovering a username if the username was not received or lost. We may be experiencing higher than normal call volume and wait times.
  • Usernames cannot be changed. If a user wants a different username, they will have to create a new user account in MyTaxes and associate (link) their business entities to the new user account​.

MyTaxes.ky.g​ov offers:

  • A more comprehensive view of taxpayer data including filing, paying, and viewing return information for multiple tax types

  • Ability to view taxpayer correspondence

  • Increased self-service capabilities such as submitting a refund application, making payments and requesting a letter of good standing​ 

Select Transactions -> File a Form. On the File a Form page (when filing a Sales and Use Tax return), select the form type.

  • You will choose Sales and Use Worksheet unless you have been notified you are an Accelerated or Streamlined Sales Tax Filer
  • If you have a filing frequency of Accelerated, select the Sales and Use Tax Accelerated Worksheet.
  • If you are a Streamlined Sales Tax (SST) filer, select the Streamlined Simplified Electronic Return (SER). 

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With the transition to the new MyTaxes system, all DOR account IDs will now be 9 digits.

If you had a previous tax account ID: Leading zeros have been added to your previous account ID to make it 9 digits.

New tax account IDs: A 9-digit account ID will be assigned to any newly created accounts.

​Insurance Surcharge and Insurance Premium: A 9-digit account ID will be assigned to these tax types.


Returns and payments processed prior to the inclusion of the tax type into MyTaxes will not be visible on the MyTaxes portal.​​

We use multiple layers of security to protect your personal and financial information. Our new tax system was built with modern safeguards that meet today’s cybersecurity standards. These protections include:
  • Strong identity verification to ensure only you can access your account
  • Advanced encryption to protect data as it moves through our system
  • Continuous monitoring to detect and prevent suspicious activity
  • Regular security updates and audits to stay ahead of emerging threats
We take the privacy and security of taxpayer information seriously, and our new system is designed to keep your data safe at every step.



​We modernized our tax system to better serve taxpayers and strengthen the Commonwealth’s long term operations. The new system:
  • Improves accuracy and reduces errors, helping ensure tax information is processed correctly
  • Provides more transparency, giving taxpayers clearer, more up to date information
  • Enhances security, using modern tools to protect sensitive data
  • Streamlines processes, making it easier for taxpayers to file, pay, and manage their accounts online
  • Supports future modernization, allowing the Department to adapt as tax laws are changed and technologies evolve
This transition is part of our commitment to delivering a more reliable, secure, and user friendly experience for taxpayers across Kentucky.



You may see an error message if the debt you are trying to view was originally billed before January 31, 2025, which is before the MyTaxes portal launched.

What does the error message say?
You may receive the following message:
“System Error: The record you are trying to access is not available for your User ID. Please check your User ID or contact CSR.”

This message appears because detailed period information for certain older debts is not available in MyTaxes.

Why can’t I view details for debts billed before January 31, 2025?

For some debts billed before January 31, 2025, period level details were not moved into the MyTaxes system. As a result, clicking the Period End Date link for these debts may generate an error instead of opening the details.

Does this error mean my balance is wrong?

No. The error does not affect the accuracy of the outstanding balance shown in MyTaxes. The balance remains valid, outstanding, and payable.

How can I get information about these older debts?

Information for these debts was previously provided through official billing notices and other correspondence from the Department. 

If you have questions about a balance billed before January 31, 2025, or need help understanding the liability, please call 502-564-4921. A representative can explain the debt and provide any available account information.



​​​​​MyTaxes User Roles: Taxpayer, Transmitters, Government Report Viewer

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MyTaxes Login Button​

For MyTaxes technical assistance call: 

Customer Contact Center 502-764-5555​​


MyTaxes Resource Center​

MyTaxes User Guides

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MyTaxes User Guides​ Videos


MyTaxes​ Communications

Business Tax Filers​​​


​Individual Income Tax Filers


Press Releases

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